Terms of service

TERMS OF SERVICE

Last updated: 15 March 2026

Please read these Terms of Service ("Terms") carefully before using lavendercottagedesigns.com (the "Website") operated by Lavender Cottage Designs ("we", "us", or "our").

By accessing or using our Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our Website or purchase our products.

1. General Terms

By using our Website, you confirm that:

  • You are at least 18 years old or have parental/guardian consent
  • You are legally capable of entering into binding contracts
  • You will use the Website in accordance with these Terms and all applicable laws

2. Products and Services

  • We reserve the right to modify, discontinue, or change products at any time without notice
  • Product descriptions, images, and prices are subject to change without notice
  • We make every effort to display colours and images accurately, but we cannot guarantee that your device's display will accurately reflect the actual product colours
  • All products are subject to availability
  • We reserve the right to limit quantities purchased per person or per order

3. Pricing and Payment

  • All prices are listed in British Pounds (GBP) and include VAT where applicable
  • We reserve the right to change prices at any time, but changes will not affect orders already placed
  • Payment must be received in full before orders are dispatched
  • We accept payment methods as displayed at checkout
  • You are responsible for ensuring your payment information is accurate and up to date

4. Orders and Order Acceptance

  • Placing an order constitutes an offer to purchase products
  • We reserve the right to accept or decline any order at our discretion
  • Order confirmation emails do not constitute acceptance of your order
  • A contract is formed when we dispatch your order and send a dispatch confirmation
  • We may refuse or cancel orders if products are unavailable, pricing errors occur, or we suspect fraudulent activity

5. Shipping and Delivery

  • Delivery times are estimates and not guaranteed
  • Risk of loss and title for products pass to you upon delivery to the carrier
  • We are not responsible for delays caused by shipping carriers or circumstances beyond our control
  • You are responsible for providing accurate shipping information
  • Please refer to our Shipping Policy for detailed information

6. Returns and Refunds

  • Returns and refunds are subject to our Returns and Refunds Policy
  • You have 28 days from receipt to return items in accordance with our policy
  • Bespoke or personalised items cannot be returned unless faulty
  • Please refer to our Returns and Refunds Policy for full details

7. Intellectual Property

All content on this Website, including but not limited to:

  • Text, graphics, logos, images, and designs
  • Product descriptions and photographs
  • Website design and layout

is the property of Lavender Cottage Designs and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may not:

  • Reproduce, distribute, or create derivative works from our content without written permission
  • Use our content for commercial purposes without authorization
  • Remove or alter any copyright, trademark, or other proprietary notices

8. User Accounts

If you create an account on our Website:

  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use
  • We reserve the right to suspend or terminate accounts that violate these Terms

9. Prohibited Uses

You agree not to use our Website to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful code, viruses, or malicious software
  • Engage in fraudulent activity
  • Harass, abuse, or harm others
  • Collect information about other users without consent
  • Interfere with the proper functioning of the Website

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, special, or consequential damages
  • Our total liability shall not exceed the amount you paid for the product in question
  • We do not warrant that the Website will be uninterrupted, secure, or error-free
  • We are not responsible for content, accuracy, or opinions expressed by third parties

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded under UK law

11. Indemnification

You agree to indemnify and hold harmless Lavender Cottage Designs from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Website
  • Your violation of these Terms
  • Your violation of any rights of another party

12. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

13. Privacy and Data Protection

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with UK GDPR. Please review our Privacy Policy to understand our practices.

14. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content, terms, or privacy practices of third-party sites. Use of third-party websites is at your own risk.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

16. Modifications to Website

We reserve the right to modify, suspend, or discontinue any part of the Website at any time without notice or liability.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, Returns and Refunds Policy, and any other legal notices published on our Website, constitute the entire agreement between you and Lavender Cottage Designs.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Contact Information

If you have any questions about these Terms of Service, please contact us:

Lavender Cottage Designs Email: info@lavendercottagedesigns.com Website: lavendercottagedesigns.com